Pledge to our clients 3/20/2020
Updated Information
First off, we would like to take this opportunity to confirm we are still open as normal for both day care and boarding. We also wanted to assure you that as of today, no member of staff has been or is currently sick and we have not had any reports of any of our clients being sick.
We understand this is an uncertain time for everyone and we want to reassure all our existing and potential new clients that BowWow Resort is doing everything we can to continue to provide the highest quality of care both for you and your dog(s).
We understand and appreciate that your dog care needs may change in the up coming weeks and/or months because of changes to your travel plans and/or changes to your working environment, as we begin to see more and more businesses asking staff to work remotely from home. We want you to rest assure that we at BowWow are here for you and your dog(s) and will continue to provide you with whatever services you require to keep your dog healthy, safe and happy.
We also ask that should travel plans or personal circumstance change for your need of our boarding services, please keep us posted as soon as you know, we will of course be flexible regarding the change in situation at this time. Our immediate goal is to ensure everyone is safe and healthy.
We have implemented some additional precautions at this time to lower the risk for both our staff and you:
- We will, from this moment forward, provide curbside pick up. This means upon arrival, we will send a staff member out to collect your dog from the car so as to minimize traffic in the office area
- Clients will be allowed into the office one person at a time for pick up of their dog(s) to allow for payment of services.
- Our payment device will be wiped with a disinfectant cloth immediately after the client has completed their transaction
- We will continue to provide hand sanitizer on the office desk for all our clients and staff for as long as supplies last
- As dogs are picked up, a staff member will hold the leash at the top and the client will then grab the leash just underneath to avoid hand to hand contact
BowWow is committed to continue to work hard so that your dog(s) have a great time with us even under these highly unusual circumstances. Rest assured that we will continue to closely monitor the developments and the recommendations of the CDC.
As always, if you have any questions, concerns or suggestions please feel free to contact us via email at bowwowresort@gmail.com or by phone at 407-786-1010
Stay safe and best wishes from the BowWow Resort family
